Yes, you can use a promo code to purchase a Ubigi eSIM profile from the website and also on the application to purchase a data plan. However, referral promo codes and other special promo codes that have specific conditions (precised in promo code description) cannot be used to purchase a Ubigi eSIM profile from the website. However, you can use those promo codes to recharge your account from your Ubigi account once you have installed your eSIM profile on your device.

The QR code you received to install your Ubigi eSIM profile remains valid as long as you do not scan it with the camera of another device. This means that if you lose your phone and cannot yet install your Ubigi eSIM profile, you can complete the installation later with your new/another eSIM compatible device as your eSIM profile remains valid.

The validity period of your Ubigi data plan will begin from the moment you scan the QR code you received to install your eSIM profile.

Yes, a data connection or a Wi-Fi connection is needed beforehand to download the Ubigi eSIM profile when you scan the QR code you received by email. We advise you also to download the Ubigi application (available on PlayStore and AppStore) at the same moment to be able to complete all installation steps easily.

In case you get an error message when scanning the QR code to install your Ubigi eSIM profile, this may be because :– your device is not eSIM compatible > you must use an eSIM compatible device to access Ubigi services– your device is simlocked > contact the carrier you purchased it from to unlock it– or you already scan your QR code more than 5 times > contact our Customer Support for further assistance.

Once the purchase validated, you will receive an email with a QR code to scan with your device in order to install your eSIM profile. NB : we advise you to open the email on another device/screen in order to be able to scan it with the smartphone/tablet on which you want to install Ubigi. Do not forget to check the SPAM folder in case you did not receive the email in your inbox. Once you scan the QR code with your smartphone/tablet, a link will appear on your screen – tap on it to open it, then follow instructions on screen to complete the eSIM profile installation.After that, download and

In case you did not receive the email with the QR code, we invite you to:– check your SPAM folder– make sure your payment has been validated (you received a payment confirmation by email)– check that you entered your email address correctly for your order– make sure you are using an Internet connection that allows your emails to be downloaded (i.e a Wi-Fi connection) For further assistance, do not hesitate to contact our Customer Support.

Once the purchase of your eSIM profile with a preloaded data plan validated, you will receive an email with a QR code to scan to install your new eSIM profile on your device. After that, use the Ubigi application (available on PlayStore and AppStore) to create your Ubigi account and you will be connect straight away with the Ubigi connectivity and your data plan will be ready to use.

Planning a trip? Add Ubigi as an essential on your travel checklist! It tooks time to pack your suitcase and plan your itinerary, but it will only take few minutes to install Ubigi and ensure you get a fast and reliable data connectivity during your whole trip! Check first if your device is eSIM compatible to go further with the instructions.One day before your trip, go to our this page on our website:– select your destination– select the data plan of your choice for your trip– follow instructions to complete your purchase Once your order validated, you will receive an email with a QR code:– open your email in another