If you need to reactivate your Ubigi eSIM profile on your iPhone after having deactivated it temporarily, go on your device to: 1 – Go to Settings > Mobile Data > in Data plans, choose Ubigi* (or “secondary” if you have not renamed the profile yet): 2 – Then press the button next to “Turn on this line” to activate the profile.Once it is activated, go back once and come back to the profile so that the sub-menus below it are displayed 3 – In the section “Mobile Data Network” > mention mbb in the field “Access Point Name” for the first section named “Cellular Data” (leave all other fields empty) 4

To transfer or switch your Ubigi eSIM profile to a new or another Android device: 1 – first, make sure that you remember your login+password. If not, you must check them directly on your Ubigi account under the Settings tab while connected through your Ubigi connectivity on your first Android device on which the eSIM profile is still installed (you can modify your password at that moment if you do not remember it) 2 – once you are sure to remember your login+password, delete the Ubigi eSIM profile from your first device (if you do not have that device anymore, please contact our Customer Service for more help). 3 – download the Ubigi app from the

First, check here if your device is already equipped with a Ubigi eSIM. If yes, the only thing you have to do is to connect your device to the Ubigi network and create your Ubigi account. If there is no Ubigi eSIM profile preinstalled on your laptop or tablet, or if you have deleted it by mistake, you can automatically install/reinstall a new one for free by following instructions here.  You’ll be connected to the internet within minutes! Note:If your mobile device is SIM locked by your operator, you won’t be able to install Ubigi.

If you have purchased a pre-loaded eSIM profile on the website: we advise you to install it the day before or a few hours before your departure when you still have a valid Internet connection (eg: Wifi, connectivity of your local SIM card) in order to to be able to download your eSIM profile. This will also allow you to optimize the validity period of your data plan since it starts when you scan with your device the QR code received by email. If you already have a Ubigi eSIM profile installed on your device, in this case at your convenience you can :– Recharge the day before or a few

When you connect to your Ubigi account, you can choose between ONE-OFF data plans and RECURRING data plans to recharge your account: A One-Off data plan is an allowance that is available one time during a specified period.• For example a 3GB JAPAN valid 30 days: you can use up to 3GB in Japan during/valid 30 days from the day you purchased this one-off plan. A Recurring data plan is an internet pack with a data allowance that is renewed automatically at specific intervals. There are two types of recurring plans: 1/ An Annual Plan is a service that allows you:– to benefit from a data plan each month during a 12-month period– and its payment for the whole validity