FAQs

Find your answer about Ubigi’s services and eSIM.

How to install my Ubigi eSIM profile on my device once I received the email with the QR code ?

Once the purchase validated, you will receive an email with a QR code to scan with your device in order to install your eSIM profile. NB : we advise you to open the email on another device/screen in order to be able to scan it with the smartphone/tablet on which you want to install Ubigi. Do not forget to check the SPAM folder in case you did not receive the email in your inbox. Once you scan the QR code with your smartphone/tablet, a link will appear on your screen – tap on it to open it, then follow instructions on screen to complete the eSIM profile installation.After that, download and

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I bought a Ubigi eSIM profile but I did not receive the email with the QR code. What should I do?

In case you did not receive the email with the QR code, we invite you to:– check your SPAM folder– make sure your payment has been validated (you received a payment confirmation by email)– check that you entered your email address correctly for your order– make sure you are using an Internet connection that allows your emails to be downloaded (i.e a Wi-Fi connection) For further assistance, do not hesitate to contact our Customer Support.

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What should I do after I buy a Ubigi eSIM profile with a preloaded data plan on Ubigi website?

Once the purchase of your eSIM profile with a preloaded data plan validated, you will receive an email with a QR code to scan to install your new eSIM profile on your device. After that, use the Ubigi application (available on PlayStore and AppStore) to create your Ubigi account and you will be connect straight away with the Ubigi connectivity and your data plan will be ready to use.

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How to prepare my travel with Ubigi?

Planning a trip? Add Ubigi as an essential on your travel checklist! It tooks time to pack your suitcase and plan your itinerary, but it will only take few minutes to install Ubigi and ensure you get a fast and reliable data connectivity during your whole trip! Check first if your device is eSIM compatible to go further with the instructions.One day before your trip, go to our this page on our website:– select your destination– select the data plan of your choice for your trip– follow instructions to complete your purchase Once your order validated, you will receive an email with a QR code:– open your email in another

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How to install an eSIM profile manually on iPhone?

To add an eSIM profile manually on your iPhone, you need the “activation code” linked to the eSIM profile you want to install. The activation code is usually provided with the QR code used for the automatic installation and it looks like this: 1$consumer.rsp.world$NNNN8888NNNNZZZZ To add your eSIM profile manually on your iPhone, go to :– Settings– Mobile data– Tap on “add eSIM” in the “SIMs” section– Tap “Use a QR code”– At the bottom of the displayed page, tap “Enter details manually”– Enter you activation code : • The SM-DP+ Address is the first part of your code between the two $ (see the code above as example)• The Activation Code is the code after

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Can I switch from eSIM to physical SIM?

Yes, you can switch back from eSIM to physical SIM in seconds, in fact you can even use both of SIMs at the same time, your primary card for calls and message, and the eSIM for internet. For instance, if you’re traveling abroad, you can get an international eSIM to get cheap mobile data such as Ubigi, then switch to the physical SIM once back in your country and activate your local plan. In this way, you not only avoid changing physical cards which can cause you to lose your card in the process but also remain reachable by your contacts. To switch between your SIM and eSIM for IOS:Tap

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Do I need a WiFi network to activate my eSIM?

Yes, to activate an eSIM on your device you will need a WiFi or cellular connection. Follow our step by step instructions to install and activate a Ubigi eSIM on your device. Note for iPhone users: if you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a WiFi network, Apple has a new solution to activate your eSIM: during the set-up process, you canchoose to continue without WiFi. This allows you to setup your new eSIM without WiFi —at no cost to you. Learn more about the benefits of traveling with eSIM.

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What happens to my cellular plan if I erase my eSIM?

If you erase your eSIM profile, your cellular plan has not been cancelled. – In case you deleted your eSIM profile by mistake, you can re-install it by contacting your eSIM provider or by using your provider’s eSIM application (i.e for a Ubigi eSIM profile: How to reinstall the Ubigi eSIM profile I deleted on my iPhone/iPad | Android device | Windows 10-11 device? )You will then be able to access your eSIM account again along with your data plans. – In case you want to also delete your cellular plan, you may connect to your provider’s application to delete your eSIM account (i.e for a Ubigi account: How to

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How secure is an eSIM?

Security has become important more than ever and that is why it has become a priority for carriers. Like physical SIM cards, eSIM such as Ubigi eSIM provide the most secure and private ways to connect to the Internet. Security standards on cellular networks are much higher than those of the public Wi-Fi networks that you can find in airports, hotels or cafés. 3G and 4G connectivity make data theft nearly impossible thanks to:– Private access– Private network– End-to-end control of your data– Encryption– Authentication What are the key benefits of eSIM?

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If I have an eSIM-only iPhone 14 or iPhone 14 Pro, can I use it on Ubigi connectivity services?

Yes, if you purchased an unlocked eSIM only iPhone 14 or iPhone 14 Pro model, you can activate it on Ubigi to get mobile connectivity. Ubigi provides free eSIM profiles as well as local, regional, and international eSIM prepaid data plans. Thanks to Ubigi you will get immediate access to the Internet at affordable local roaming prices, in 190+ destinations. To use Ubigi:– Download and install your very own eSIM profile.– Create your Ubigi account.– Login to your Ubigi account and purchase a data plan according to your location, needs or preferences.

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Can I still use my SIM Card after installing eSIM?

es, you can still use your SIM card after installing the eSIM, in fact you can even use both cards simultaneously, your primary card for calls and message, and the eSIM for Internet. This is convenient for travelers as it allows them to get a mobile data plan for eSIM from an international provider like Ubigi and avoid roaming charges. You can connect anywhere in minutes and keep two lines at the same time. When you return home, you can immediately resume using your primary SIM card.

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Is eSIM better than physical SIM card?

eSIM is better than a physical SIM card because it has so many more benefits: – eSIM is small: This not only allows extra room for other components, or perhaps a larger battery, it also enables manufacturers to rejig the internal layout of their devices. An eSIM doesn’t need to be near the edge of the phone and could make waterproofing devices even easier.– eSIM can’t be physically damagedor lost: because it’s embedded inside devices.– eSIM is secure: cant’ be duplicated.– eSIM can store multiple cellular profiles: several profiles can be stored so you can easily toggle to select which carrier you would like to use.– eSIM is easy to locate: it’s easier to find your

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What is a dual SIM with an eSIM phone?

Dual SIM gives you the convenience of having two phone numbers on a single smartphone equipped with dual SIM with an eSIM. If you have a dual SIM phone with an eSIM, you can use Ubigi eSIM services. You can for instance have separate lines for personal and business purposes, or different lines for different countries. On iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13 mini, iPhone 13, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12 mini, iPhone 12, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE

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How do I get a QR code for an eSIM?

To activate your eSIM, you need a wireless carrier which provides you an eSIM profile as well as an e-SIM data plan. To download your eSIM profile, you may receive an “activation code” and a QR code from an eSIM carrier. The activation code is in fact a download link. It is often in the format of a QR code that you will scan with the camera of your phone or tablet to install and activate your eSIM profile on your device. It takes just a couple of minutes to complete the whole process and get connected. Other ways of getting an e-SIM profile include downloading the app of your

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